Shipping policy

Shipping Policy

All of our products are handcrafted and custom laser-engraved to order. Please read our shipping policy below to understand our processing and delivery times.

Processing & Dispatch Times We aim to process and dispatch your order within:

  • 2–4 working days for standard volume orders.
  • Up to 5 working days for large or complex orders, or during periods of high demand.

You will receive an email notification once your order has been dispatched.

Estimated Delivery Times Once dispatched, delivery times will vary depending on your location and the shipping method selected at checkout.

  • United Kingdom: [2–4 working days]
  • Europe & International: [5–14 working days]

Please note: Delivery dates are estimates only and are not guaranteed.

International Shipping, Customs, and Duties We ship internationally, including to the EU. Please note that the customer is solely responsible for any customs charges, import duties, VAT, and local taxes applied by the destination country.

These fees are not included in your purchase price or shipping costs. Customs policies vary widely from country to country; we have no control over these charges and cannot predict what they may be. TouchTag is not responsible for any packages held, delayed, or returned by customs.

Tracking Your Order Tracking information will be provided via email once your order is on its way. Please allow up to 48 hours for the tracking portal to update after you receive the dispatch email.

Address Accuracy Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages that are lost, delayed, or returned to us due to an incorrect or incomplete address provided by the buyer. If an order is returned to us for this reason, the customer will be responsible for the cost of re-shipping.

Shipping Delays & Issues

  • Delays: We are not responsible for delays caused by postal or courier services, extreme weather, strikes, or customs clearance for international orders.
  • Damaged or Lost Packages: If your package arrives damaged, please take photos of the packaging and the item and contact us immediately. If your package does not arrive at all within a reasonable timeframe past the estimated delivery date, please contact us at touchtag@outlook.com, and we will work with you to resolve the issue promptly.