Refund policy

Return & Refund Policy

We take pride in the quality of our custom laser-engraved products. Please read our return policy carefully before placing your order.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

·        The item must be in its original condition: unused, unmarked, and in the original packaging.

·        You must provide a receipt or proof of purchase.

·        Note: Custom and personalized items are non-returnable unless they arrive damaged or defective.

Return Shipping Costs

·        Change of mind / Standard returns: For standard, non-custom items returned under our 30-day policy, the buyer is responsible for all return shipping costs.

·        Damaged or defective items: If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs and provide a prepaid return label.

To start a return, please contact us at touchtag@outlook.com

If your return is approved, we will provide instructions on how and where to send your package. Please do not send items back without requesting a return first- these will not be accepted.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at touchtag@outlook.com so we can make it right. Be sure to include photos and a description of the issue.

 

Exceptions / Non-returnable Items

Due to the nature of our work, we cannot accept returns for:

·        Custom or personalized items (unless damaged, defective, or misprinted)

·        Sale items or gift cards

If you’re unsure whether your item qualifies, please reach out before ordering.

 

Exchanges

If you need a different item, the quickest solution is to place a new order once your return is accepted. We do not process direct exchanges at this time.

UK & EU Customers – 30 Day Cooling-Off Period

If your order is delivered within the UK or the European Union, you are protected by consumer rights. While the statutory cooling-off period is 14 days, we extend this to give you a full 30-day period during which you may cancel or return your order for any reason.

This right applies only to non-custom, non-personalized products.

Please note: Once an order has been processed or production has begun, it cannot be cancelled, especially for custom or made-to-order items.

Refunds & Deductions

Once we receive and inspect your returned item, we’ll notify you of the approval status.

·        If approved, your refund will be issued to your original payment method within 10 business days.

·        Value Reduction: We reserve the right to deduct money from the refund amount if the value of the goods has been reduced as a result of you handling them more than was necessary to check their nature and characteristics (for example, if a metal blank is returned scratched or marked).

Please note: your bank or credit card provider may take additional time to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at touchtag@outlook.com.

Statutory Rights

This policy is offered in addition to your legal rights and does not affect your statutory rights as a consumer under UK and EU law.